Frequently Asked Questions

We are a UAE-based gifting brand offering a curated range of thoughtful gifts for every occasion. Our collection includes:

• Personalized Baby Gifts — brush & comb sets, blankets, tiny tumblers, birth stat frames, milestone frames, and full baby gift boxes
• Aesthetic Candles — drink-inspired candles (matcha, latte, lemonade, pink soda), decorative candles (Noor, XOXO, Love Cube), and custom photo candles
• Personalized Gift Boxes — for moms, Valentine's Day, babies, kids, and everyday gifting
• Kids Gifts — personalized karaoke gift boxes and more
• For Her — Cozy Moments gift boxes, mug gift sets, Big Sips tumbler boxes, and more

Yes, we currently deliver across the UAE. We are based in Dubai and ship to all emirates.

Our candles and non-personalized items are ready to ship. Personalized items (anything with a name, photo, or custom text) are made to order and require 1–2 business days for production before shipping.

Most of our baby and gifting products can be personalized. This includes baby brush & comb sets, blankets, tiny tumblers, birth stat frames, milestone frames, mugs, the Custom Photo Candle, Heart Photo Candle, Forever Mom Gift Set, and our various gift boxes. Each product page will indicate if personalization is available.

On the product page, you will find a text field where you can enter the name, photo, or custom details you'd like. Please double-check your spelling before placing your order — we engrave and print exactly what you enter.

After placing your order, you can send your photo directly to us via WhatsApp or Instagram DM (@puravitagifts) with your order number. Please send a clear, high-quality image for best results.

Please review your personalization details carefully before submitting. Since all personalized items are made to order, we cannot accept returns for spelling errors entered by the customer. If you notice a mistake right after ordering, contact us immediately and we'll do our best to help.

We have a wide range of aesthetic candles including:

• Drink-inspired candles — Matcha Latte, Iced Latte, Strawberry Matcha, Pink Soda, Lemonade
• Decorative candles — Noor (moon & mosque design), Love Cube, XOXO, Berry Cheesecake, Tulip Bouquet, Moonlight Duo
• Mom & occasion candles — Motherhood, Cool Mom, Wonderful Mom, Thank You for Not Leaving Me
• Personalized candles — Custom Photo Candle, Heart Photo Candle

Yes, our candles are scented. Scent details are listed on each individual product page.

Some candles are available in 8 oz and 16 oz sizes (such as the Matcha Latte, Iced Latte, and Custom Photo Candle). Others come in one standard size. Size options are shown on each product page.

Yes! We deliver to all emirates across the UAE. Standard delivery takes 2–5 business days depending on your location.

• Non-personalized items (candles, ready-made gifts): 2–3 business days
• Personalized items: 1–2 business days production + 2–3 business days delivery

Shipping costs are calculated at checkout based on your delivery location within the UAE.

Yes, once your order has been dispatched you will receive a confirmation with tracking details so you can follow your delivery.

Since personalized products are made to order, we begin processing immediately. Please contact us within 12 hours of placing your order if you need to make any changes or cancellations.

Due to the personalized nature of most of our products, we do not accept returns or exchanges unless the item arrives damaged or defective. If there is an issue with your order, please contact us within 48 hours of receiving it with photos and we will resolve it promptly.

We accept all major credit and debit cards, as well as other payment methods available at checkout.

Absolutely! All our products come beautifully packaged. If you'd like to include a personal message with your order, please mention it in the notes at checkout or send us a message after ordering.

We'd love to hear from you!

• Email: byjhoek@gmail.com
• Instagram & DMs: @puravitagifts
• WhatsApp: Send us a message for quick assistance

We aim to respond within 24 hours.